The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Author: Joseph Michelli
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The Big Book of Customer Service Training Games (Big Book Series)
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently
Author: Fred Lee
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Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Author: Lee Cockerell
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Inside the Magic Kingdom : Seven Keys to Disney's Success
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
Author: Joseph Michelli
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BE OUR GUEST
Author: Ted Kinni
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The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization
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Imagineering Field Guide to Magic Kingdom at Walt Disney World, The
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Imagineering Way, The
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Disney Magic: Business Strategy You Can Use at Work and at Home
Author: Rich Hamilton
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How to Be Like Walt: Capturing the Disney Magic Every Day of Your Life
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The Disney Way Fieldbook: How to Implement Walt Disney's Vision of "Dream, Believe, Dare, Do" in Your Own Company
Author: Bill Capodagli
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Imagineering Workout, The
Author: The Disney Imagineers
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The Imagineering Workout: Exercises to Shape Your Creative Muscles
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Imagineering Way, The
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Designing Disney
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Disney Magic Ideabook: Using Disney's Magic Strategy for Your Own Business Success
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
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Be Our Guest
Author: Ted Kinni
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Internet Business Magic: Using Disney's Magic Strategy in Your Own Online Business
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